Privacy Policy
Effective: January 1, 2026 — Upstream Intelligence, Inc.
1. What we collect
When you request a free sample, buy a dataset, submit an enterprise inquiry, or contact us, we collect your email address, role, and any optional information you provide (use case, company name). We use this solely to fulfill or evaluate the request, communicate product updates, and understand who is building with our data.
We do not collect any Protected Health Information (PHI), raw claims, customer claim files, or clinical free text for Upstream Data sample, specialty, or enterprise access. The artifacts are entirely synthetic — no real patient data exists in the synthesis system.
2. How we use it
- Send sample, order, inquiry, and product updates (you can unsubscribe at any time)
- Respond to inquiries and support requests
- Improve our product based on use-case patterns
- Evaluate and fulfill sample, paid-dataset, and enterprise access requests
3. Data sharing
We do not sell personal, customer, patient, tenant, usage, or analytics data. We do not share analytics data with advertising networks or data brokers. We use Resend only for transactional email delivery. Synthetic products are generated from synthetic and authorized public source material, never from customer or patient data.
4. Retention and deletion
We retain sample, order, and enterprise inquiry data while needed to fulfill requests and maintain required operational records. To request deletion, email privacy@upstream.cx.
5. Cookies and analytics
When analytics is enabled, it is processed by Upstream's self-hosted, cookie-free analytics service on Google Cloud. We collect only normalized page paths to operate and improve the product. We do not collect PHI in analytics, build advertising profiles, or send analytics data to a third-party analytics provider.
6. Security
We use industry-standard encryption in transit (TLS 1.3) and at rest. Access to any personal data is restricted to personnel who need it to perform their job. For our security practices, see the Security page.
7. Contact
Questions about this policy: privacy@upstream.cx
Upstream Intelligence, Inc., Dallas, TX